Server Quality Control and Hardware SLA
Infobiz Cloud Co-location Data Centers pride themselves on delivering servers of unparalleled quality, backed by a robust hardware Service Level Agreement (SLA). As a leading co-location data center provider, our commitment to excellence draws from our extensive experience and dedication to maintaining the highest standards across the entire hosting spectrum.
Server Expertise and Reliability
Our server offerings benefit from the vast expertise of Infobiz Cloud Co-location Data Centers, a trusted name in the industry, ranking among the top providers globally. With over 150,000 physical servers in our network, we have earned our reputation through meticulous attention to detail and a relentless pursuit of quality.
Key Features of Infobiz Cloud Co-location Data Centers’ Server Quality Control:
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Total Control of Hosting Chain: Our commitment to quality begins with complete control over the hosting chain, including server production. Each step is meticulously managed to ensure the highest quality, from the selection of machine components to assembly and deployment. Your servers are built with the same precision and expertise that defines all our offerings.
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Hardware Guarantee and Reliability: Infobiz Cloud Co-location Data Centers deploy servers equipped with RAID (Soft or Hard) technology, guaranteeing uninterrupted performance and maximum availability. In case of a disk failure, the redundant disk immediately takes over, ensuring continuous operation.
Rigorous Quality Procedures
We uphold rigorous quality standards to provide our customers with machines that meet and exceed their expectations. Every server produced undergoes a series of comprehensive tests to validate technical compliance and flawless operation under various conditions. Once the servers leave the production lines, they are seamlessly integrated into our data centers.
We meticulously check:
- Processors (compliance, load test, temperature)
- RAM (size, memtest)
- BIOS (BIOS version, virtualization)
- Disks (speed, S.M.A.R.T. test, firmware versions, etc.)
Guaranteed Hardware SLA
Infobiz Cloud Co-location Data Centers prioritize your server’s uptime and performance. Our dedicated team of technicians is available 24/7 to respond swiftly if any issues arise that might affect your server’s availability. We constantly monitor your servers, promptly notifying you at the first sign of a potential defect.
In the event of a failure, you will receive an automated email detailing the detection time, after which one of our on-site data center technicians will take charge and initiate a diagnostic process. We keep you informed throughout the resolution process, providing regular updates.
We commit to a maximum intervention time of 1 hour from the detection of a Level 1 incident, and a repair time of 2 hours. This ensures that any issues are resolved promptly, minimizing downtime and maintaining the reliability of your services.
